LumiGram Vêtements et Accessoires Lumineux
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Conditions of Use Conditions of Use

Online Shop Owner : SAMSARA SRL
Head Office : Via Giacomo Leopardi 26, 20123 Milano, ITALY
Customer Service: Via Bruno Buozzi 2/B, 26866 Sant Angelo (LO), ITALY


All goods and services of LumiGram are subject to the following "Conditions of Use" of LumiGram. Terms and conditions different from those specified herein are only effective if expressly approved by LumiGram.
These Conditions of Use also apply to future business relations, even if they are not expressly agreed upon in advance.
"End User" as per these Conditions of Use is a natural person who places orders with LumiGram for purposes which are not associated with the person's commercial or free-lance activities. "Tradesman" as per these Conditions of Use is a natural or legal person or a personal company with legal status who buys goods from LumiGram in pursuit of its commercial or free-lance activities.
Offers on this website are without engagement, unless otherwise specifically agreed as binding. Orders are only considered to be firm if acknowledged by LumiGram and carried out by shipment of the goods. Orally agreed collateral arrangements are not effective without a written confirmation.
The contract is created by the customer e-mailing an order or filling in and confirming the form on this website and by LumiGram acknowledging and proceeding with the order.


List prices quoted on LumiGram web site are valid at the time of ordering.
Prices are subject to change without notice.
Default prices are in Euros (€). Sales taxes and shipping fees are not included.
Local taxes (VAT, custom duties,...), if applicable, are not included. If applicable, it is the responsibility of the customer to pay them to the relevant authorities, upon reception of the goods.
Invoicing : a detailled invoice will be sent with each order.


Shipping fees depend on the shipping address (country, location) and on the weight of the package. Shipping fees are automatically calculated during checkout and are mentioned in the order form and invoice.


The products available at are shipped worldwide, except a handful of countries.
If your country is not accepted during the checkout process, please contact our Customer Service.
Shipping is done by Colissimo International or Chronospost (express postal services), at the address mentioned by the customer during the checkout process.

Lead Time :
Our typical lead time is 15 to 20 days. However, depending on the type and quantity of items, it can be up to 45 days. Lead time starts from the validation of the payment.
If the product is not shipped within 60 calendar days, then the customer is entitled to cancel its order and ask for a refund by LumiGram.


All orders must be fully paid in advance. Several payment methods are available :

  • Credit card or Debit card (online payment on, via PayPal secured servers)
  • PayPal
  • Check in Euros
  • Wire Transfer


The goods are shipped ex stock of LumiGram warehouse. The risk of loss or damages will in all cases pass to the customer as soon as the shipped goods leave the warehouse or the office of LumiGram.
All our shipments are fully insured, up to the full value of the ordered goods.


Our products are made to order, according to the customer's specifications (size, fabric color, light color,...).
Therefore, orders are neither exchanged nor reimbursed, except in 2 cases:

  • if the product delivered to the customer does not correspond to the product ordered by the customer (faulty or non compliant products).
    Malfunctioning or non compliant products must be returned to LumiGram within seven (7) days after they are received by the customer.
  • if the product is faulty and is covered by our limited warranty.
we offer a 6 months waranty on all the electrical parts of our products: LEDs, wiring, power supply,...
  • Faulty product: the product will be exchanged by LumiGram within 1 month (31 days) after the returned product is received by LumiGram.
    Product returned under this P/E Policy must be in unaltered condition, in original packaging with standard supplied accessories. LumiGram reserves the right to assess appropriate charges for missing major accessories.
  • Non compliant product (wrong model, color, etc...): depending on the case, LumiGram will propose either an exchange or a refund for the product.
    Product returned under this P/E Policy must be in unaltered condition, in original packaging with standard supplied accessories. LumiGram reserves the right to assess appropriate charges for missing major accessories.
Product returns will be accepted by LumiGram only with a confirmed return authorization: prior to any return, please mandatory contact our Customer Service, in order to get a return number. Items shipped back without return number will not be reimbursed.
In any case, returned products are under the customer's responsibility until they are received by LumiGram, and return shipping fees are borne by the customer. In any case, the initial shipping fee is not refunded.


All deliveries and services are subject to a reservation of all proprietary rights. LumiGram continues to own all goods delivered until full payment of the purchase price is received or all cheques and drafts are honoured and all other demands are settled in accordance with the agreement concluded between LumiGram and the customer.


LumiGram stores a limited number of personal datas about its customers when they create an account: Name, Street address, e-mail, phone.
This information is for LumiGram internal use only, and is never communicated to third parties.
If you wish to control, modify or delete any personal data included in your user's account, you can edit, modify or delete your personal data directly on in the "My Account" webpage.
You can also contact our Customer Service via our Contact webpage.

Online payment with Credit Cards on is fully secured by PayPal.
Credit Card numbers are encrypted from the customers PC to PayPal servers, and are neither seen nor stored by LumiGram.
PayPal uses SSL encryption with 128 bits key.
LumiGram does not store any Credit Card number.


These terms and conditions constitute the entire agreement between LumiGram and its customers. If a part, provision, or clause of the terms and conditions of sale, or the application thereof to any person or circumstances, is held invalid, void or unenforceable, such holding shall not affect and shall leave valid all other parts, provisions, clauses or applications of the terms and conditions remaining, and to this end, the terms and conditions shall be treated as severable. The section titles used in these terms and conditions are purely for convenience and carry with them no legal or contractual effect.
Commercial domicile for the performance of the contracting parties is the registered seat of LumiGram. The legal domicile is agreed to be the court competent for the place of performance, if the customer is a tradesman, a legal person or special institution by public law or if he does not have a general venue in the registered seat of SAMSARA SRL.