GAR.1. MANUFACTURER'S WARRANTY
LumiGram makes sure that each item is in perfect condition before it is shipped.
The electrical parts of our products (LEDs, AC adapters) are guaranteed for 6 months, from the date of shipment of the goods.
The fabric itself (excluding the electrical parts) is not covered by the manufacturer's warranty.
The Luminous Fabric should be handled with care, please refer to the specific handling instructions provided in our F.A.Q..
LumiGram cannot be held liable for damages due to folding, ironing or improper handling.
Heterogeneity and differences in light emissions on the Luminous Fabric are an intrinsic feature of the product and therefore cannot be considered as defects (each product is unique).
Orders are neither exchanged nor reimbursed, except in 2 cases:
Product returns will be accepted by LumiGram only with a confirmed return authorization:
prior to any return, please mandatory contact our Customer Service, in order to get a return number. Items shipped back without return number will not be reimbursed.
- if the product delivered to the customer does not correspond to the product ordered by the customer (faulty or non compliant products).
Malfunctioning or non compliant products must be returned to LumiGram within seven (7) days after they are received by the customer.
Product returned under this P/E Policy must be in unaltered condition, in original packaging with standard supplied accessories. LumiGram reserves the right to assess appropriate charges for missing major accessories.
- if the product is faulty and is covered by our limited warranty.
Product returned under this P/E Policy must be in unaltered condition, in original packaging with standard supplied accessories. LumiGram reserves the right to assess appropriate charges for missing major accessories. Please see Warranty.
In any case, returned products are under the customer's responsibility until they are received by LumiGram, and return shipping fees are borne by the customer.
In any case, the initial shipping fee is not refunded.
GAR.3. SPARE PARTS
The optical module of our wearable items (clothes, fashion accessories) is replaceable.
If it is damaged in your possession, your can order a spare optical module, either from your local distributor, or directly from LumiGram Online Store.
Instructions for removing and replacing the optical module can be found here.
Please contact our Customer Service for further information.