Our typical lead time is 15 to 20 days, except for sample packs which are usually shipped within 3 days. However, depending on the type and quantity of items, it can be up to 45 days. The lead time starts from the validation of the payment.
If you need a faster delivery or if you have a specific deadline, please contact us to check the possibilities.
The products available at www.lumigram.com are shipped worldwide, except to a handful of countries.
If your country is not accepted during the checkout process, please contact our Customer Service.
Shipping is done at the address mentioned by the customer during the checkout process.
Note: delivery time is in addition to lead time
All our shipments are fully insured, up to the full value of the ordered goods.
- Standard shipping (with Colissimo parcel service): depending on destination, delivery can take 2 to 30 days.
In case of absence of the consignee during the delivery, the parcel will be made available at the consignee's local Post Office for 15 calendar days.
- Express shipping (with Chronopost, FedEx, DHL, UPS,...): depending on destination, delivery can take 2 to 6 days.
The parcel is delivered upon signature of the consignee, the consignee must mandatory be available at the delivery address for the receipt of the parcel (in case of return of the parcel to LumiGram due to the absence of the consignee at the time of delivery, the return fee will be invoiced to the customer)